KYC Policy

Casiny reserves the right, at any time, to request any KYC documentation it deems necessary to determine the identity and location of a user. We reserve the right to restrict services, payments, or withdrawals until identity is sufficiently confirmed — or for any other reason at our sole discretion, in accordance with the applicable legal framework.

1. Why We Need KYC

At Casiny Casino, your security and the integrity of our platform are our top priorities. Implementing KYC procedures allows us to:

• Prevent Fraud — Protect your account and transactions from unauthorised access and fraudulent activities.
• Ensure Fair Play — Maintain a trustworthy gaming environment by verifying the identity of all players.
• Comply with Regulations — Adhere to legal requirements that prevent money laundering, underage gambling, and other illicit activities.
• Protect Your Interests — Safeguard your winnings and ensure all funds are handled securely.

We take a risk-based approach and apply strict due diligence along with ongoing monitoring of all clients, customers, and transactions. In line with anti-money laundering regulations, we utilise three stages of due diligence checks, depending on the risk level, transaction type, and customer profile:

• SDD (Simplified Due Diligence) — Applied in instances of extremely low-risk transactions that do not meet the required threshold.
• CDD (Customer Due Diligence) — The standard check used in most cases for player verification and identification.
• EDD (Enhanced Due Diligence) — Applied to high-risk customers, large transactions, or special cases.

2. Information We Collect

To complete the KYC process, Casiny may require you to provide the following information:

Personal Information

• Full Legal Name
• Date of Birth
• Residential Address
• Nationality

Contact Information

• Valid Email Address
• Valid Phone Number

Identification Documents

• Government-Issued Photo ID: Passport, driver’s licence, or national ID card
• Proof of Address: Recent utility bill, bank statement, or official correspondence dated within the last six months

Payment Information

• Bank account details (for bank transfer deposits or withdrawals)
• Credit/debit card information
• E-wallet account details (Skrill, Neteller, etc.)
• Voucher or cryptocurrency account information (for anonymous payment methods)

Additional Identification Documents

If the documents provided above are deemed insufficient, Casiny may request:

• An additional government-issued ID
• A photo of the player holding their government-issued ID (clearly readable, with face visible)
• Biometric face verification

Reasons Documents May Not Be Approved

Submitted documents may be rejected for the following reasons:

• Name or address on document does not match the registered account details
• Illegible documents or poor-quality copies
• Damaged documents
• Not all four corners of the document are visible
• Document does not confirm age, name, or other required information
• Black and white photos
• Any other reason deemed appropriate by Casiny staff

3. How We Use Your Information

Your information is used solely for the following purposes:

• Verifying Your Identity — Confirming that you are who you claim to be.
• Enhancing Security — Protecting your account from unauthorised access and fraudulent activity.
• Regulatory Compliance — Meeting legal obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) legislation.
• Improving Services — Enhancing your gaming experience by maintaining a secure and fair platform.

4. How We Protect Your Information

Casiny is committed to safeguarding your personal data. Our security measures include:

• Encryption — Your data is protected during transmission and storage using industry-standard encryption protocols.
• Access Controls — Access to your information is strictly limited to authorised personnel only.
• Regular Audits — Periodic internal reviews are conducted to ensure data integrity and platform security.

5. Your Rights and Responsibilities

Your Rights

• Access — You have the right to request a copy of the personal information we hold about you.
• Correction — You may request corrections to any inaccurate or outdated information on your account.
• Deletion — Under certain circumstances, you may request the deletion of your personal data.
• Withdrawal of Consent — You may withdraw your consent for data processing at any time, subject to legal and contractual obligations.

Your Responsibilities

• Provide Accurate Information — All information you submit must be truthful and current.
• Update Your Details — Notify us promptly of any changes to your personal or contact information.
• Protect Your Credentials — Keep your account login details and password secure to prevent unauthorised access.

6. When We May Contact You

Casiny may reach out to you regarding:

• Additional Verification — If further information or documents are needed to complete your KYC review.
• Security Alerts — Notifications about suspicious activity or potential security breaches on your account.
• Regulatory Notices — Information required by law or relevant regulatory bodies.

7. Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Regulatory Authorities — To comply with our legal obligations.
• Payment Processors — To facilitate secure financial transactions on your behalf.
• Trusted Service Providers — Partners who assist in operating our platform and services, all operating under strict confidentiality agreements.

8. International Data Transfers

If you are accessing our services from outside your home country, your data may be transferred to and processed in jurisdictions with different data protection laws. Casiny ensures that all such transfers comply with applicable regulations to protect your information at every stage.

9. How to Complete the KYC Process

Completing your KYC verification at Casiny is straightforward. Follow these steps:

1. Registration — Sign up for a Casiny account and provide the required personal and contact information.
2. Submit Documents — Upload clear, valid copies of your identification documents and proof of address via your account dashboard.
3. Verification — Our compliance team will review your submitted information and documents. This process may take up to 3 business days.
4. Confirmation — Once your identity has been verified, you will receive a confirmation email and your account will be fully activated for deposits and withdrawals.

Note: Withdrawals cannot be processed until KYC verification is successfully completed. We recommend completing this step as early as possible to avoid any delays when cashing out your winnings.

10. Contact Us

If you have any questions or concerns about our KYC Policy or the handling of your personal data, please contact our support team:

Email: [email protected]