The data controller responsible for your personal information is:
Neptune Projects SRL Registration number: 3-102-900308 Registered address: De la POPS de Curridabat, 300 Sur, 75 Este, casa gris con celeste, 11801, San Jose, Granadilla, Curridabat, Costa Rica
Throughout this Policy, references to “Casiny”, “we”, “us”, or “our” refer to Neptune Projects SRL, the operator of casino-casiny.com.
Privacy contact: [email protected]
If you have any questions about how your personal data is handled, you are welcome to contact our Data Protection Officer at the email address above.
To provide a safe, legal, and enjoyable gaming environment, Casiny collects the following categories of personal information:
- Identity & Contact Data. Your full name, date of birth, residential address, email address, phone number, nationality, and documents proving your identity or address.
- Account & Transaction Data. Your account login credentials, deposit and withdrawal history, wagering and gameplay records, payment method details, bonus redemptions, and any chargeback information.
- KYC / AML Data. Results of identity verification checks, due diligence records, sanctions and Politically Exposed Person (PEP) screening outcomes, and source of funds information where applicable.
- Technical & Usage Data. Device identifiers, IP address, approximate location (city or country level), browser and operating system details, cookies, session and activity logs, crash diagnostics, and security logs.
- Communications. Records of emails, live chats, webform submissions, and support tickets exchanged between you and Casiny.
- Responsible Gaming Signals. Session duration data, spending patterns, and your use of responsible gaming tools such as deposit limits, loss limits, or self-exclusion requests.
- Preferences. Your marketing communication choices and cookie preferences.
- Survey & Feedback Data. Any responses you voluntarily provide through surveys or feedback forms.
Casiny does not knowingly collect personal data from anyone below the minimum legal age for gambling. If we identify or are notified that underage data has been collected, we will delete it promptly and close the associated account.
Casiny uses your personal information for the following purposes:
- To Provide the Services. Creating and managing your player account, enabling gameplay, processing deposits and withdrawals, operating bonus and loyalty programs, and delivering customer support.
- To Verify Identity and Meet Legal Obligations. Conducting KYC and AML checks, sanctions and PEP screening, fraud prevention, responsible gaming compliance, and all other applicable regulatory requirements.
- To Secure and Improve the Platform. Security monitoring, incident detection and response, troubleshooting, testing, improving service quality, and developing new features.
- To Operate Our Business. Internal analytics and reporting, financial forecasting, auditing, and compliance oversight.
- Marketing with Your Consent. Sending you promotional offers and news where you have explicitly opted in. You may withdraw your marketing consent at any time by contacting us or updating your account preferences.
- Legal Bases for Processing. We rely on one or more of the following legal bases: contractual necessity (to deliver the Services), legal obligation (AML/CTF and gaming regulations), legitimate interests (security, fraud prevention, service improvement), and consent (for marketing communications or where local law requires it for certain cookies or analytics).
4. Cookies and Similar Technologies
Casiny uses cookies, software development kits (SDKs), and similar tracking tools to operate and improve the Services. We use four categories of cookies:
- Essential Cookies. Required for sign-in, account security, and core site features. These cannot be disabled without impairing functionality.
- Functional Cookies. Remember your preferences (such as language settings), help diagnose technical issues, and improve overall site performance.
- Analytics Cookies. Measure how the site is used and which features are most popular, helping us make data-driven improvements.
- Advertising Cookies. Measure the effectiveness of our marketing campaigns and, where permitted by law, deliver more relevant promotional content to you.
You can manage your non-essential cookie preferences through the Cookie Settings option in your browser or device controls. Please note that disabling certain cookies may affect your experience on casino-casiny.com.
Casiny does not sell your personal information. We do not share it for commercial gain. We disclose limited data only to the following parties and only to the extent necessary:
- Service Providers and Processors. Third-party companies that help us operate the platform, including hosting and security providers, KYC and AML verification vendors, payment processors, fraud prevention services, game studios, and CRM or communications platforms. All such providers are contractually bound to handle your data with appropriate safeguards.
- Group Companies. Companies within the same corporate group as Casiny, where data sharing is necessary for consolidated operations, support functions, or compliance activities, on a strict need-to-know basis.
- Regulators and Public Authorities. Government agencies, gaming regulators, tax authorities, and law enforcement bodies where disclosure is required by applicable law or regulation, including AML/CTF obligations.
- Business Transfers. In the event of a merger, acquisition, or business reorganisation, your data may be transferred to a successor entity, subject to the protections set out in this Policy.
- With Your Direction or Consent. Where you specifically request us to share or publish your data — for example, displaying your nickname on a leaderboard.
We use and disclose your information only for the purposes for which it was collected, to operate the Services, with your consent, or where required by law or an official investigation.
6. International Data Transfers
Casiny is operated from Costa Rica and may process or store your personal information in countries outside your own jurisdiction. Where we transfer data internationally, we implement contractual and technical safeguards designed to ensure a standard of protection comparable to the requirements of applicable data protection laws.
Casiny retains account records, transaction data, and customer due diligence files for as long as they are needed to provide the Services, or for longer periods where retention is required by law, regulation, or to establish, exercise, or defend legal claims. Specific retention periods depend on the type of data and the applicable legal requirements in your jurisdiction.
We apply layered technical and organisational security measures proportionate to the risk involved. These include:
- Encryption of data in transit and at rest
- Strict access controls limiting data access to authorised personnel only
- Continuous logging and monitoring of system activity
- Network segregation and vulnerability management programs
- Incident response procedures for security events
All staff and contractors with access to personal data operate under confidentiality obligations and on a need-to-know basis.
9. Your Rights and Choices
Subject to identity verification and any applicable legal or regulatory limits (such as AML/CTF record-keeping requirements), you have the following rights in relation to your personal data:
- Right to Be Informed
- To receive clear, transparent information about how we use your data. We will provide prominent notice of any material changes to this Policy.
- Right of Access
- To request a copy of the personal information we hold about you.
- Right to Rectification
- To ask us to correct any inaccurate or incomplete information in your records.
- Right to Erasure
- To request deletion of your personal data where there is no overriding legal basis for us to retain it. Certain records must be kept to fulfil our legal and regulatory obligations and cannot be deleted on request.
- Right to Restriction
- To ask us to temporarily restrict processing of your data in certain circumstances, for example while we verify the accuracy of disputed information.
- Right to Object
- To object to processing based on our legitimate interests, including any related profiling. You may object to direct marketing processing at any time.
- Right to Data Portability
- To request your data in a structured, commonly used, and machine-readable format, and to ask us to transmit it to another controller where technically feasible.
- Right to Withdraw Consent
- Where we rely on your consent as the legal basis for processing (for example, for marketing communications or certain analytics cookies), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before you withdrew consent.
- Rights Relating to Automated Decisions
- Where a decision with legal or similarly significant effects is made solely by automated means, you have the right to request human review, to express your point of view, and to contest the decision, to the extent provided by applicable law.
- Right to Anonymity or Pseudonymity
- In limited contexts, we may allow the use of a pseudonym. For regulated gambling services, however, identity verification is a legal requirement and full anonymity cannot be accommodated.
- Right to Complain
- You may raise concerns about our data handling with us at any time. If your concern is not resolved to your satisfaction, you may have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at [email protected]. We will verify your identity before processing your request and aim to respond within the timeframes required by applicable law.
10. Automated Processing and Profiling
Casiny uses automated tools to support fraud prevention, AML compliance screening, and responsible gaming monitoring. Where you have provided consent, automated tools may also be used to tailor marketing communications to your preferences.
We do not make decisions that produce legal or similarly significant effects about you solely by automated means. Any automated outcome that could significantly affect you will involve human review and final judgment before action is taken. You may object to profiling for direct marketing purposes at any time.
11. Children and Underage Players
The Services are strictly not available to persons under the minimum legal age for gambling in their jurisdiction. Casiny performs age verification as part of the registration and KYC process. Where underage use is detected, we will close the account and delete the associated personal data in accordance with applicable requirements.
12. Complaints and Regulatory Cooperation
If you have concerns about how Casiny handles your personal data, please contact our Data Protection Officer at [email protected]. We will investigate your concern and respond as promptly as possible.
If your concern remains unresolved, you may have the right to escalate it to your local data protection authority. Casiny cooperates fully with our gaming licensing authority and all other competent regulatory bodies as required by law, including in the event of a security incident that affects personal information.
13. Changes to This Privacy Policy
Casiny may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Where we make significant changes, we will provide prominent notice — for example, through an on-site notification banner or an email to your registered address. The version date at the top of this page will always reflect the most recent update. Your continued use of the Services after changes take effect will be taken as your acceptance of the updated Policy.
14. Acceptance at Registration
At sign-up, Casiny presents a clear notice requiring you to read and accept our Terms & Conditions and this Privacy Policy before completing registration. We also record electronic footprint data — including your IP address and device information — to operate the Services securely and to meet our compliance obligations under applicable gaming and AML regulations.
For any privacy-related enquiries, contact: [email protected]
