Casiny Privacy Policy: Data Protection & Your Rights

What Is Casiny Privacy Policy?

The Casiny privacy policy represents our commitment to protecting your personal information while delivering premium gaming services. As part of Dama N.V., a company licensed and regulated by the Curaçao Gaming Control Board, we maintain strict data protection standards that comply with international regulations including GDPR.

Our privacy policy governs how we collect, store, process, and protect personal data when you visit our website or use our services. The policy works alongside our Terms & Conditions and Cookie Policy to create a comprehensive framework for data protection and user rights.

Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao, operates as the data controller responsible for your personal information. We’ve appointed a dedicated Data Protection Officer (DPO) to oversee compliance with legal obligations and serve as your primary contact for privacy-related concerns.

The policy emphasizes that Casiny is intended exclusively for users over 18 years of age. We do not knowingly collect data from minors, and if such collection occurs due to website abuse, we handle it according to applicable laws and immediately take corrective action.

Information Casiny Collects

Casiny data protection practices involve collecting only the information necessary to provide gaming services, ensure regulatory compliance, and maintain platform security. Understanding what data we collect helps you make informed decisions about sharing personal information.

Registration and Account Information: When creating your account, we collect essential identification data including your full name, email address, username, date of birth, gender, residential address, and phone number. This information enables account creation, identity verification, and compliance with gaming regulations.

Financial and Payment Data: To process deposits and withdrawals, we collect payment method details including bank account information, payment card details, and digital wallet information. We also gather financial documentation for KYC purposes, including proof of income, bank statements, and source of funds verification.

Technical and Usage Information: Our systems automatically collect technical data such as your IP address, browser type and version, operating system, device information, and website interaction patterns. This information helps us optimize platform performance, troubleshoot technical issues, and enhance user experience.

Gaming Activity Data: We track your gaming behavior including games played, session duration, bet amounts, wins and losses, bonus usage, and overall gaming patterns. This data is essential for providing gaming services, calculating RTP, and implementing responsible gaming measures.

Communication Records: All interactions with customer support through live chat, email, or phone calls are recorded and stored. These records help us provide better support, resolve disputes, and maintain service quality standards.

Verification Documents: As part of KYC procedures, we collect copies of identification documents, proof of address, and additional verification materials required by gaming regulations and anti-money laundering laws.

How Casiny Uses Your Data

Casiny personal information usage focuses on delivering exceptional gaming services while maintaining regulatory compliance and platform security. Our data processing activities are based on specific legal grounds including contract performance, legal obligations, and legitimate business interests.

Service Delivery and Account Management: We use your personal data to create and manage your gaming account, process deposits and withdrawals, enable gameplay, and provide customer support. This processing is necessary for fulfilling our contractual obligations and delivering the services you request.

Regulatory Compliance and Security: Gaming regulations require extensive data processing for anti-money laundering (AML) checks, responsible gaming monitoring, and fraud prevention. We analyze transaction patterns, gaming behavior, and personal information to ensure compliance with licensing requirements and protect both players and the platform.

Marketing and Communications: With your consent, we use contact information to send promotional materials, bonus offers, and updates about new games or services. You can control these communications through your account settings and withdraw consent at any time without affecting other services.

Risk Management and Fraud Prevention: We process personal data to identify and prevent fraudulent activities, bonus abuse, and security threats. This includes analyzing gameplay patterns, financial transactions, and account activities to maintain platform integrity and protect legitimate players.

Responsible Gaming Implementation: Your gaming data helps us implement responsible gaming measures including identifying problem gambling behaviors, setting appropriate limits, and providing intervention when necessary. This processing is required by law and serves to protect players from gambling-related harm.

Platform Improvement and Analytics: We use aggregated and anonymized data to analyze platform performance, understand user preferences, and develop new features. This processing helps us enhance gaming experiences and optimize website functionality.

Data Sharing and Third Parties

Due to the nature of online gaming services, Casiny must share certain personal information with trusted third parties to deliver comprehensive gaming experiences and maintain regulatory compliance. All data sharing arrangements include strict contractual protections and data processing agreements.

Gaming Providers: We share necessary information such as usernames and IP addresses with game developers to enable gameplay and ensure proper game functionality. Each gaming provider operates under strict data protection agreements that limit data usage to essential gaming services.

Payment Processors: Financial transactions require sharing payment-related information with banks, payment processors, and financial institutions. These parties process your data solely for transaction completion and fraud prevention, following international financial security standards.

Regulatory and Legal Authorities: We may share personal information with gaming regulators, law enforcement agencies, and governmental authorities when required by law or necessary for regulatory compliance. This includes AML reporting, responsible gaming obligations, and legal investigations.

Dama N.V. Group Companies: Within our corporate group, we may share information for fraud prevention, responsible gaming monitoring, and providing coordinated services across multiple platforms. This sharing helps maintain consistent security standards and prevents bonus abuse across group sites.

Marketing Partners: With your explicit consent, we may share contact information with marketing partners who help deliver promotional communications including email campaigns, SMS messages, and direct mail. You can withdraw this consent at any time through your account settings.

Technical Service Providers: Various technical partners provide essential services including customer support software, analytics tools, age verification systems, and cybersecurity services. These providers operate under strict data processing agreements and can only use your data for specified purposes.

All third-party data sharing includes appropriate safeguards to protect your privacy and ensure compliance with data protection laws. We regularly audit these relationships to maintain security standards and verify compliance with our privacy commitments.

Your Privacy Rights at Casiny

Casiny GDPR compliance ensures you maintain complete control over your personal information through comprehensive privacy rights that can be exercised at any time. Understanding these rights empowers you to make informed decisions about your data and maintain privacy according to your preferences.

Right to Access: You can request a complete copy of all personal data we hold about you, including information sources, processing purposes, and data recipients. This service is provided free of charge and helps you understand exactly what information we maintain.

Right to Rectification: If any personal information is incorrect or incomplete, you have the right to request corrections. We may require supporting documentation such as updated identification or proof of address to verify requested changes and ensure data accuracy.

Right to Erasure: You can request deletion of your personal data when it’s no longer necessary for our services or when you withdraw consent for marketing communications. However, gaming regulations require us to retain certain data for minimum periods, typically five years after account closure.

Right to Restrict Processing: You can request temporary suspension of data processing in specific circumstances, such as when disputing data accuracy or objecting to processing based on legitimate interests. During restriction periods, we store data but don’t actively process it.

Right to Data Portability: For data collected through automated means with your consent or for contract performance, you can request a portable copy in structured format that can be transferred to other service providers.

Right to Object: You can object to data processing based on legitimate interests, including marketing communications and profiling activities. We’ll stop such processing unless we demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent: For processing based on consent, such as marketing communications, you can withdraw permission at any time through account settings or by contacting customer support. Withdrawal doesn’t affect previous lawful processing.

To exercise these rights, contact our Data Protection Officer at [email protected] or use customer support channels. We respond to legitimate requests within one month, though complex requests may require additional time with appropriate notification.

Data Security at Casiny

Protecting your personal information requires comprehensive security measures that address both technical vulnerabilities and human factors. Casiny implements multiple layers of protection to ensure your data remains safe from unauthorized access, theft, or misuse.

Our technical security infrastructure includes advanced SSL encryption for all data transmission, secure servers with restricted access, and regular security audits to identify and address potential vulnerabilities. All personal data is stored in encrypted formats with access limited to authorized personnel who require the information for their specific job functions.

Account Security Measures: Your gaming account is protected by unique login credentials that you control. We strongly recommend using strong passwords that combine letters, numbers, and special characters. Two-factor authentication (2FA) provides additional security by requiring a second verification step during login attempts.

Employee Access Controls: All employees with access to personal data sign confidentiality agreements and receive regular training on data protection requirements. Access is granted on a need-to-know basis, and we maintain detailed logs of all data access activities for security monitoring purposes.

Payment Security: Financial transactions are processed through secure, encrypted channels that meet international banking security standards. We never store complete payment card information on our servers, instead using tokenization systems that protect your financial details while enabling transaction processing.

Monitoring and Incident Response: Our security team continuously monitors for suspicious activities, unauthorized access attempts, and potential data breaches. In the unlikely event of a security incident, we have established procedures for immediate response, user notification, and regulatory reporting as required by law.

Data Backup and Recovery: Regular encrypted backups ensure data availability while maintaining security standards. Our backup systems are geographically distributed and tested regularly to ensure reliable data recovery capabilities without compromising privacy protection.

You play a crucial role in data security by keeping login credentials confidential, using secure networks for gaming activities, and immediately reporting any suspicious account activity to our customer support team.

Contact Information

For all privacy-related inquiries, concerns, or requests to exercise your data protection rights, Casiny provides multiple contact channels designed to ensure prompt and professional assistance with your privacy needs.

Data Protection Officer: Our dedicated DPO handles all privacy-related matters and can be reached at [email protected]. This is the primary contact for exercising privacy rights, filing privacy complaints, or seeking clarification about our data protection practices.

Customer Support: For general account-related privacy questions, contact our customer support team at [email protected] or through the live chat feature available 24/7 on our website. Support agents can assist with account settings, consent management, and basic privacy inquiries.

Response Timeframes: We strive to respond to all privacy inquiries within 10 days, though complex requests may require additional time. If you don’t receive a response within this timeframe, we recommend following up using alternative contact methods to ensure your request was received.

Privacy Complaints: If you believe your privacy rights have been violated or you’re unsatisfied with our response to privacy requests, you can contact our DPO for internal resolution. You also have the right to lodge complaints with relevant supervisory authorities in your jurisdiction.

Alternative Communication Methods: If email communications don’t reach their intended destination due to technical issues or spam filtering, try contacting us through live chat or consider using different email providers to ensure message delivery.

When contacting us about privacy matters, please include your username, registered email address, and specific details about your request to help us process your inquiry efficiently and securely.

Conclusion

The Casiny privacy policy reflects our unwavering commitment to protecting your personal information while delivering exceptional gaming experiences. Through comprehensive data protection measures, transparent communication about data usage, and full compliance with international privacy laws, we ensure your information remains secure and under your control.

Understanding your privacy rights and how we handle personal data empowers you to make informed decisions about your gaming activities and data sharing preferences. Our dedicated Data Protection Officer and customer support team stand ready to assist with any privacy-related questions or concerns you may have.

We regularly review and update our privacy practices to reflect evolving legal requirements, technological advances, and best practices in data protection. Your continued trust in our privacy commitment enables us to provide the secure, enjoyable gaming environment that defines the Casiny experience.

Remember that protecting your privacy is a shared responsibility. While we implement comprehensive security measures, maintaining strong account security practices and staying informed about your privacy rights helps ensure your personal information remains protected throughout your gaming journey.