Casiny Terms and Conditions: Complete Guide

Overview of Casiny Terms and Conditions

The Casiny terms and conditions document was last updated on February 11, 2025. The current version is 2.6, effective from July 7, 2023. These terms apply to all users of www.Casiny.com.

The website is owned and operated by Dama N.V. This company is registered under Curaçao laws. Their registration number is 152125. The registered address is Scharlooweg 39, Willemstad, Curaçao.

Dama N.V. holds a license from Curaçao Gaming Control Board. The license number is OGL/2023/174/0082. This licensing ensures regulatory compliance and player protection.

By registering an account, you agree to these terms. The casino reserves the right to change these conditions. They will notify players of significant changes by email. Players should check this page regularly for updates.

Who Can Play at Casiny

The Casiny conditions clearly define who can access the platform. These restrictions ensure legal compliance and responsible gambling practices.

Age Requirements The casino accepts strictly adult players only. The minimum age is 18 years old. Players must also meet age requirements for their jurisdiction. Some regions may have higher minimum ages. It’s your responsibility to check local age limits.

Geographic Restrictions Casiny accepts players only from countries where online gambling is legal. The platform maintains an extensive list of restricted countries. Players from these territories cannot deposit or play real money games.

Major restricted regions include:

• United States of America and territories
• United Kingdom and Crown dependencies
• Most European Union countries
• Many Asian countries including China and India
• African nations and Middle Eastern countries

Special Restrictions for Swedish Players Players from Sweden face additional limitations. They cannot access any bonuses or promotional programs. VIP rewards and comp point exchanges are also unavailable. This restriction applies to all promotional activities.

Player Responsibilities You must inquire about gambling laws in your jurisdiction. Depositing and playing for real money must comply with local regulations. The casino cannot guarantee successful processing if you breach geographic restrictions.

The company reserves the right to request age verification. Account access may be suspended for players failing verification requirements. Proof of age documentation may be required at any time.

Account Requirements and Restrictions

The Casiny rules establish strict guidelines for account creation and management. These rules protect both players and the casino from fraud and abuse.

Single Account Policy Each player is allowed only one personal account. Creating multiple accounts can result in immediate termination. All payouts may be cancelled if duplicate accounts are discovered. Players cannot provide account access to third parties.

Account Verification (KYC) The casino requires comprehensive identity verification. Standard KYC procedures include document submission. Required documents typically include government-issued ID, payment method verification, and address confirmation.

The casino may make phone calls to verify information. Account actions may be suspended until verification completes. Players have two weeks to respond to verification requests. Accounts will be locked if verification fails.

Document Requirements All documents must be in Latin or Cyrillic alphabet. If you cannot provide such documents, video verification may be required. During video calls, you must show your documents clearly.

Account Maintenance You must keep account details current and accurate. Personal information should be updated when changes occur. The account is for personal use only. Commercial use is strictly prohibited.

Failed Verification Consequences Winnings may be confiscated if KYC information isn’t provided within 40 days. The casino will make reasonable contact attempts. If they cannot reach you within two weeks, accounts will be locked.

Casiny Payment Terms

The payment terms cover all financial transactions on the platform. Understanding these rules ensures smooth deposits and withdrawals.

Accepted Currencies The casino supports multiple currencies. These include EUR, USD, SEK, NOK, and RUB. The internal operating currency is Euro. Currency conversions may result in slight variations.

Deposit Requirements The minimum deposit amount is €20 or equivalent. Maximum deposits depend on your chosen payment method. All deposits must come from accounts in your own name. Third-party payments are strictly prohibited.

Deposit Wagering Requirements All deposits must be wagered 3 times before withdrawal. This means betting three times your deposit amount. Multiple deposits with no gaming activity require wagering the total amount. The casino may charge processing fees otherwise.

Withdrawal Limits and Processing The minimum withdrawal amount is €20 or equivalent. Maximum weekly withdrawals are €7,500. Monthly withdrawal limits are €15,000. Higher VIP players may receive increased limits.

Large Win Payments Wins exceeding €15,000 may be paid in monthly instalments. Each instalment cannot exceed €15,000. Progressive jackpot wins are paid in full. The casino determines payment schedules at their discretion.

Payment Method Restrictions Bank transfers are processed within three banking days. USD bank transfers are not available. Cryptocurrency deposits cannot have limits applied through CoinsPaid. Credit card payouts use OCT for Visa and Payment Transfer for Mastercard.

Processing Fees and Charges Bank transfer withdrawals may incur intermediary bank charges. These charges are typically equivalent to €16. Players are responsible for all fees and taxes. The casino doesn’t guarantee successful processing in all cases.

Bonus and Promotion Terms

The Casiny terms include comprehensive bonus regulations. These rules prevent abuse and ensure fair promotional usage.

General Bonus Restrictions Swedish players cannot access any bonuses or promotions. This includes welcome offers, VIP rewards, and comp point exchanges. The restriction applies to all promotional programs.

Anti-Fraud Measures The casino maintains zero tolerance for advantage play. Bonus abuse can result in voiding bonuses and winnings. Creating multiple accounts for promotional advantage is prohibited.

Prohibited Activities Several activities can void bonuses and result in account closure:

• Using stolen payment cards
• Processing chargebacks after deposits
• Providing false registration information
• Submitting forged verification documents
• Collusion with other players
• Low-risk betting strategies covering most outcomes

Chargeback Consequences Credit card chargebacks result in serious penalties. The casino may charge fees equivalent to available balance. They can claim additional damages from players. Accounts may be closed and winnings voided.

Bonus Voiding Reasons Bonuses may be cancelled for various reasons. These include security violations, incorrect data, and fraudulent documents. Any actions damaging the casino can void promotions.

Game Availability and Restrictions

Game access varies by location and provider requirements. These restrictions ensure legal compliance and licensing agreements.

VPN Usage Prohibition Using VPN to bypass geographic blocks is strictly prohibited. This can result in confiscation of winnings. Players must access games from their actual location. Provider blocks must be respected.

NetEnt Game Restrictions NetEnt maintains extensive geographic restrictions. Games cannot be offered in many jurisdictions. Absolute restrictions apply to Belgium, Bulgaria, Colombia, and many others. Blacklisted territories include Afghanistan, Albania, Algeria, and numerous additional countries.

Branded Game Limitations Specific NetEnt branded games have additional restrictions:

• Planet of the Apes cannot be played in Azerbaijan, China, India, and others
• Vikings slot is restricted in Cambodia, Canada, China, and additional territories
• Narcos has limitations in Indonesia and South Korea
• Street Fighter restrictions cover most Americas and several Asian countries

NYX Gaming Restrictions Players from Canada cannot access NYX games. This restriction applies to all NYX-powered content. Alternative games are available for affected players.

Universal Monsters Games These games are only available in specific European territories. Allowed countries include Andorra, Austria, Finland, Germany, and others. Access is completely blocked outside these regions.

Responsible Gambling and Account Security

The casino implements comprehensive responsible gambling measures. These tools help players maintain control over their gaming activities.

Dormant Account Policy Accounts become dormant after 12 months of inactivity. Inactive accounts incur monthly administrative fees of €10. Fees are deducted from account balances automatically. The casino stops deducting fees when balances reach zero.

Account Reactivation Dormant accounts can be reactivated by logging in. Fee deductions stop immediately upon reactivation. Players should monitor accounts to avoid unnecessary charges.

Anti-Fraud Technology The casino uses various anti-fraud tools and techniques. Suspicious activities trigger immediate investigation. Multiple security measures protect against fraud and abuse.

Account Security Measures Players must maintain account security personally. Login credentials should never be shared. The casino monitors for suspicious account activities. Security violations can result in immediate account termination.

Player Protection Tools The platform provides various responsible gambling tools. These include deposit limits, session controls, and self-exclusion options. Players can set these limits through their account dashboard.

Dispute Resolution

The Casiny conditions establish clear procedures for handling disputes and complaints between players and the casino.

Complaint Process Players can contact customer service with complaints. The support department handles initial complaint resolution. Complex cases are escalated within the casino organization. Players receive reasonable updates on complaint status.

Account Holder Restrictions Only original account holders can file complaints. Complaints cannot be assigned or transferred to third parties. The casino dismisses complaints handled by non-account holders. This policy prevents unauthorized complaint handling.

Server Log Authority Server logs and records serve as final authority. These records determine outcomes of disputed claims. Game server results prevail over screen displays. Casino records are definitive for all gaming activities.

Arbitration Requirements All disputes are settled exclusively by arbitration in Cyprus. Cyprus Civil Procedure Rules govern arbitration proceedings. This applies to all disagreements arising from these terms. Players agree to this jurisdiction for dispute resolution.

Contact Methods The casino contacts players using account-provided details. This includes email addresses and phone numbers. Players must maintain current contact information. Updated details ensure proper communication during disputes.

Important Legal Information

The legal framework governing Casiny operations provides important protections and establishes clear boundaries for both parties.

Licensing and Regulation Dama N.V. operates under Curaçao Gaming Control Board oversight. License number OGL/2023/174/0082 ensures regulatory compliance. The company maintains its registered address in Willemstad, Curaçao.

Liability Limitations The casino disclaims various liabilities. They don’t warrant software fitness for purpose. Error-free operation isn’t guaranteed. Website accessibility without interruptions isn’t promised. Players indemnify the casino against claims and liabilities.

Financial Institution Disclaimer The casino is not a financial institution. Accounts don’t bear interest on balances. No currency conversion or exchange services are provided. This includes fiat-to-cryptocurrency exchanges.

Tax Responsibilities Players are fully responsible for all applicable taxes. This includes taxes on winnings in their jurisdiction. The casino doesn’t provide tax advice. Players should consult tax professionals regarding obligations.

Terms Modification Rights The casino reserves rights to modify terms unilaterally. Significant changes trigger email notifications. Players should review terms regularly for updates. Continued platform use constitutes acceptance of modifications.

Statute of Limitations Claims arising from these terms must be filed within one year. This applies to all causes of action. The limitation period begins when claims arise. Players cannot pursue older claims.

Conclusion

Understanding Casiny terms and conditions protects both players and the casino. These comprehensive rules ensure fair gaming and legal compliance. Players must familiarize themselves with all restrictions and requirements.

The terms cover everything from account creation to dispute resolution. Payment rules ensure smooth financial transactions. Game restrictions maintain provider compliance. Responsible gambling tools protect player welfare.

Regular review of these terms is recommended. The casino updates conditions periodically to reflect changes. Email notifications alert players to significant modifications. Staying informed helps avoid violations and complications.

For questions about these terms, contact customer support. The team can clarify specific requirements and restrictions. Understanding your obligations ensures a positive gaming experience at Casiny.